***** Alla bokningar/scheman är preliminära tills två veckor innan kursstart. // All bookings/schedules are provisional until two weeks before the course starts.****
Tid
Lokal/Plats
Lärare
Kurs/Grupp
Information
v 35 Fre 1/9 v 35
13:15 - 15:00 11D103C 40 pl Kristin Svärd FEGC46, FEGC46, 43190, L3190 Positioning services
v 36 Mån 4/9 v 36
13:15 - 15:00 11D103C 40 pl Kristin Svärd FEGC46, FEGC46, 43190, L3190 Applying the 4 Ps of Marketing to Services
15:15 - 17:00 11D103C 40 pl Bo Edvardsson FEAD49, FEAD49, FEGC46, FEGC46, 43144, 43190, L3144, L3190 Service management: an overview
  Tis 5/9
10:15 - 12:00 11D103C 40 pl Kristin Svärd FEGC46, FEGC46, 43190, L3190 Applying the 4 Ps of Marketing to Services
v 37 Mån 11/9 v 37
10:15 - 12:00 11D103C 40 pl Patrik Gottfridsson FEGC46, FEGC46, 43190, L3190 Consumer behavior
  Tis 12/9
13:15 - 16:00 1A305 Lagerlöf 236 pl Roald Mcmanus FEGC02, FEGC44, FEGC46, FEGC46, 43186, 43188, 43190, L3190 From descriptive to critical writing
  Tors 14/9
10:15 - 12:00 11D103C 40 pl Jenny Karlsson FEGC46, FEGC46, 43190, L3190 Service processes
v 38 Tis 19/9 v 38
10:15 - 12:00 11D103C 40 pl Patrik Gottfridsson FEGC46, FEGC46, 43190, L3190 Balancing demand and capacity
15:45 - 16:00 Hand in Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Mandatory submission first draft assignment 1. Hand in at Canvas
  Tors 21/9
10:15 - 12:00 11D103C 40 pl Kristin Svärd FEGC46, FEGC46, 43190, L3190 Crafting service environment (Zoom)
  Fre 22/9
10:15 - 12:00 11D103C 40 pl Patrik Gottfridsson FEGC46, FEGC46, 43190, L3190 Managing people and building a service organization
v 39 Tis 26/9 v 39
10:00 - 11:00 Zoom Kristin Svärd, Patrik Gottfridsson FEGC46, FEGC46, 43190, L3190 Q&A session in Zoom: https://kau-se.zoom.us/j/65116909374
  Fre 29/9
11:45 - 12:00 Canvas FEGC46, FEGC46, 43190, L3190 Mandatory submission group contract. Submit on Canvas
v 40 Mån 2/10 v 40
11:45 - 12:00 Hand in Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Mandatory submission seminar version assignment 1. Hand in at Canvas.
13:15 - 16:00 11D103C 40 pl Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Mandatory seminar case 1
  Tors 5/10
07:45 - 08:00 Hand in Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Mandatory submission assignment 1 – final version
13:15 - 15:00 11C270 48 pl Patrik Gottfridsson FEGC46, FEGC46, 43190, L3190 Managing relationships and building loyalty
  Fre 6/10
10:15 - 12:00 3D415 40 pl Javaneh Mehran FEGC46, FEGC46, 43190, L3190 Improving service quality and productivity
v 41 Mån 9/10 v 41
09:15 - 12:00 12A138 Geijer 200 pl John Johansson FEGC02, FEGC45, FEGC46, 43186, 43189, 43190 Presentationsteknik
  Tis 10/10
10:15 - 12:00 11D103C 40 pl Javaneh Mehran FEGC46, FEGC46, 43190, L3190 Service recovery and complaint handling
v 42 Mån 16/10 v 42
15:45 - 16:00 Hand in Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Mandatory submission first draft assignment 2. Hand in at Canvas
  Tis 17/10
09:15 - 12:00 12B149 42 pl Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Service logic and Q&A session
v 43 Mån 23/10 v 43
11:45 - 12:00 Hand in Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Mandatory seminar version assignment 2. Hand in at Canvas. Change assignments between groups.
  Tors 26/10
07:45 - 08:00 Hand in Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Mandatory submission feedback report. Hand in at Canvas.
09:15 - 12:00 12B149 42 pl Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Mandatory seminar assignment 2.
v 44 Ons 1/11 v 44
08:15 - 13:15 Examination FEGC46, FEGC46, 43190, L3190 Written examination
  Tors 2/11
23:45 - 00:00 Hand in Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Mandatory submission final version assignment 2. Hand in at Canvas.
v 51 Mån 18/12 v 51
08:15 - 13:15 Reexamination Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Written reexamination
v 7 Tors 15/2 v 7
08:15 - 13:15 Reexamination Jenny Karlsson, Maria Åkesson FEGC46, FEGC46, 43190, L3190 Written reexamination

  Ändrade inom de senaste 22 timmarna.